FAQs

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Companies +
Individuals +

Companies

Q: How do I know if I need to register in the NCIG Contractor Management system?

A: All contracting companies must register through the NCIG Contractor Management System before starting work on site.

Q: What benefit does the Contractor Management portal have for me and my employees?

A: The portal is your key to doing business with NCIG . It ensures your employees are safe and qualified to be on our site.

Q: Employees from my company need to work at NCIG. What do I need to do?

A: You will need to register your company via the online portal. Please click on the Register Now button at the top of this page. Once your company registration is complete and you’ve answered a short questionnaire, uploaded required documentation and completed a site audit (if required), you can start enrolling your employees into site or online inductions.

Q: Who do I contact if I have questions regarding the registration or induction process?

A: You can contact Pegasus on the NCIG help line – 1300 306 384 during business hours or email ncig@pegasus.net.au

Q: What do I do if my username and password doesn’t work?

A: Your username and password are case sensitive. Try copying and pasting from the email you received (ensuring you don’t copy any spaces). If this doesn’t work, please Contact Us.

Q: What do I do if I haven’t received my username and password?

A: Please check your junk mail first. If you still haven’t received it, please Contact Us so we can confirm your email address and re-issue your login details.

Q: What if I forget or lose my password?

A: The portal can email you a new password if you’ve forgotten or lost yours. Click on Forgot my Password on the login page and you’ll be emailed your password.

Q: I need to change the user access for our company. How do I get new login details issued?

A: Please contact the help line on 1300 306 384 during business hours or email ncig@pegasus.net.au

Q: How do I enrol employees into inductions?

A: After logging in to the portal, select ‘Manage Employees’, complete the individual registration process and select a role for your employee based on type of work they’re doing on site.

The portal will prompt you to upload documents and choose from available inductions – initial inductions are booked online and completed on site, re-inductions are booked and completed online (employees will be emailed a link to complete it).

Q: How do I order a replacement induction card?

A: A replacement card can be provided for $30.00 ex GST. Please contact Pegasus on 1300 365 747 or email ncig@pegasus.net.au to be sent a replacement card order form.

Q: How is our data protected?

A: Please refer to the Privacy policy.

Q: How do I pay?

A: Secure online payments are available through the NCIG portal via credit card. Visa and MasterCard are accepted.

Q: Are my credit card details secure in the portal?

A: Yes, the system uses https SSL certificate encryption with a 2,048 bit key. Your credit card details are sent by an encrypted SSL connection and are not retained in server logs or browser history. Because we don’t retain any credit card information, you must re-enter your card details each time you make a purchase in the portal.


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Individuals

Q. How do I know if I need an NCIG site induction?

A: All contractor employees must complete an induction before starting work at NCIG.

Q: What do I need to do to complete my NCIG induction?

A: To book into an induction, your company must first be registered in the NCIG Contractor Management portal. Your company administrator will then enrol you into an induction. You will be emailed a confirmation for the site induction or a link to complete your online re-induction.

Q: How much does an induction cost?

A: Level 1 Initial Induction: $99.00 ex GST per booking per employee

Level 1 Re-induction online booking : $45.00 ex GST per booking per employee

Level 1 & 2 Initial Induction booking: $99.00 ex GST per booking per employee

Level 1 & 2 Re-Induction online booking: $67.50 ex GST per booking per employee

Rail Induction: $67.50 ex GST per booking per employee

Q: Will I receive a card that I can use to log in and out of NCIG?

A: Yes, cards will be issued by NCIG when you get to site at the completion of the induction.

Q: How can I order a replacement induction card?

A: Please see your site contact or contact the NCIG HSEC Department.

Q: How long is my induction valid for?

A: Inductions are valid for two years.

Q: What do I do when my induction expires?

A: Your company administrator will enrol you into an online induction through the portal.


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