Frequently asked questions

useful documents and information

Help and Resources

System User Guides

Documents

Helpful Resources

Our Knowledge Base now provides comprehensive guidance on various aspects of our system. This includes instructions on accessing your account and registering, navigating our supplier portals, managing roles and worker subscriptions, setting up and using the Workforce by Avetta Mobile App and other support materials.

The Business Rules specify the requirements of the documents you upload in the system. Ensuring your documents meet these requirements will save time and have your workers approved faster.

  • Adding and Removing a Cardholder

Complete and return this form if you have a new worker who is already registered to a different company in the system, and you need them added to your company. Workers can be removed from your company by an administrator directly in the system. Instructions on how to complete this process are available under the End Employment sub-heading of this page: https://kb.pegasus.net.au/display/WFMS/Supplier+Portals

Safety Management System Review Resources

Frequently Asked Questions

Please click to expand the FAQ below.

Where do I register in the NCIG Contractor Management System?

Select the HOW TO REGISTER button at the top of the page, and click to expand the instructions under REGISTER YOUR BUSINESS.

From here, you can click to register your business in the NCIG Contractor Management System.

What documents do I need to upload to register my business as a NCIG contractor?

Depending on the work your business does, you’ll be prompted to upload the following supporting documents in the system:

– Workers Compensation Certificate of Currency (NSW only)

– Public & Product Liability Certificate of Currency (minimum $20 million)

– Professional Indemnity insurance policy

– Company Trade Licences

How much does it cost to register a business?

The cost to join the program is based on the level of compliance required for your business and the type of services your company offers.

Please note that adding additional clients in the Avetta system may increase your annual membership cost. Any increase will be generated and charged via future invoices.

How do I renew?

The annual subscription fee will be automatically deducted from your account at the time of renewal. If you are required to do an annual assessment, you will be notified to log back into Connect to resubmit.

How do I add and manage users?

If you need to add additional users, click here for instructions.

How do I remove a client connection?

If you choose the wrong NCIG site or accidently add another client, click here for instructions on how to remove the connection.

What documents do I need to upload to register my workers?

You will be prompted to upload documents supporting the role/s you’ve chosen for your worker in the system, and to book their induction, including:

– Proof of identification (a valid and current driver’s licence)

– Drug and alcohol test completed within 14 days of the induction (must be uploaded in the system by midday on the Friday before a scheduled induction)

– White Card (OHS Construction Induction Certificate)

– Statement of Competency signed by a supervisor

– Other qualifications relevant to the role selected

– Trade certificates

How much does it cost to register my workers?

Worker registration and inductions cost $99 +GST in the initial year per person. This cost is the total for worker registration $50 +GST, and an induction booking (one of those below) which costs $49 + GST:

  • Combined Level 1 & 2 Initial Induction
  • Level 1 Initial Induction
  • Restricted Rail Access Initial Induction

Worker registration renewal and re-induction costs $50 +GST every two years.

Please note: if you allow an induction to expire, you must contact us to arrange the re-induction. If you fail to do so within three months of expiry, workers will be required to complete the full induction again – classroom inductions held at site which cost $49 + GST per worker.

Who do I contact if I need help or have questions about NCIG contractor management?

You can contact the team at Avetta for help in the system. Visit Contact Us for details.

Can I fast track an application?

Yes, We offers an escalation procedure.

We understands that there are times when you’ll need your data application or access ID cards to be processed faster than our standard delivery time of two working days.

Click to review the Data Escalation Policy.